Frequently Asked Questions
    LOCAL PICKUP

        LOCAL PICKUP IS AVAILABLE AT INTERSHELL AT 9 BLACKBURN DRIVE GLOUCESTER, MA, 01930

        TUESDAYS AND THURSDAYS FROM 3 PM-5 PM.


        ALL ORDERS MUST BE PLACED BY TUESDAY OR THURSDAY AT 12 PM, FOR PICKUP.


        If you select Product Pickup as a means of order delivery, you must pick it up within the days and times specified.


        You understand that orders may not be canceled, postponed, delayed, or rescheduled for pickup once the order has been placed and paid.

    SHIPPING/DELIVERY

        SHIPPING DISCLAIMER

        Once the product leaves our facility we no longer have control of shipping.

        Any late, damaged, or misdirected package, is the responsibility of the shipper.

        We will do what we can to alleviate any issues and work with the customer and shipper to get to a satisfactory resolution.


        UPS & FEDEX WILL NOT DELIVER TO PO BOXES


        ORDERS PLACED THURSDAY, FRIDAY, SATURDAY, SUNDAY, MONDAY, AND TUESDAY BY 12 PM  EST, WILL BE SHIPPED TUESDAY AFTERNOON OVERNIGHT FOR WEDNESDAY DELIVERY


        ORDERS PLACED TUESDAY, WEDNESDAY, AND THURSDAY BY 12 PM EST, WILL BE SHIPPED THURSDAY AFTERNOON OVERNIGHT FOR FRIDAY DELIVERY


        YOU DO NOT HAVE TO BE THERE TO ACCEPT DELIVERY! WE RECOMMEND YOU GET YOUR PRODUCT UNBOXED AND REFRIGERATED AS SOON AS POSSIBLE


        WHAT ZONE IS MY STATE IN?


        Zone GZ1:

        Shipping to Connecticut, Massachusetts, New Hampshire, Rhode Island, and Vermont.

        $15 overnight shipping on orders less than 50 Lb.

        All orders over 50 Lb. will be a $60 flat fee.


        Zone GZ2:

        Shipping to parts of Maine.

        $15 overnight shipping on orders less than 50 Lb.

        All orders over 50 Lb. will be a $60 flat fee.


        Zone 3: 

        Delaware, Maine, New Jersey, New York


        Zone 4: 

        Maryland, North Carolina, Pennsylvania, Virginia, Washington DC, West Virginia


        Zone 5:

        Georgia, Illinois, Indiana, Kentucky, Michigan, Ohio, South Carolina, Tennessee, Wisconsin


        Zone 6:

        Alabama, Arkansas, Florida, Iowa, Louisiana, Minnesota, Mississippi, Missouri


        Zone 7:

        Kansas, Nebraska, Nevada, North Dakota, Oklahoma, South Dakota, Texas


        Zone 8:

        Arizona, California, Colorado, Idaho, Montana, New Mexico, Oregon, Utah, Washington, Wyoming

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